Global Team and Locations

We are the largest and most innovative provider of customer engagement solutions, helping clients across the globe build more valuable customer connections that extend across customers’ everyday lives. With 40 years’ experience of managing millions of customer relationships globally, we have learned how to make customers feel more engaged with a brand, stay longer and spend more.

The Global Leadership Team

Michele Conforti, President and Managing Director

Michele is a visionary who is also driven by performance metrics. He joined Affinion in 2007, holding CFO and CEO roles across the international business and is currently overseeing the Customer Engagement Solutions area of Affinion globally. Prior to Affinion, Michele spent more than ten years holding key positions with American Express and DHL International both in Italy and the UK. Michele moved from Italy to the UK in 1999 and now lives in London.

Martin Child, President E-commerce and Retail

With a career steeped in digital marketing at businesses such as Traffic Interactive, Overture and Yahoo! Martin is an expert in the E-commerce world. He joined Webloyalty as International Managing Director in 2006 and now drives all E-commerce revenue enhancement solutions across the Affinion Customer Engagement business. Martin splits his time between Switzerland, London and the global Affinion operations to support client solutions.

Lisa Axel, Senior Vice President and Chief Marketing Officer

Lisa is a strategic change agent with a track record of driving growth for client businesses. Heading the global Product and Marketing function for the Customer Engagement area of Affinion, Lisa brings a wealth of experience of building and leading high performing diverse, global teams. Prior to joining Affinion in 2014, Lisa managed operations and P&Ls of multiple global businesses within American Express, both in New York and London, maintaining consistent top and bottom-line growth. Having grown up and studied in the USA, Lisa now lives in London.

Karen Romagnoli, Senior Vice President North America

An experienced leader in customer engagement and marketing, Karen joined the group in 2005 as Vice President of Partnership Marketing for Webloyalty. She is now responsible for Sales and Account Management across the Customer Engagement area in the USA. Prior to joining Affinion, Karen led the brand and affinity marketing and partnerships programme for Synapse and Kraft Foods. She is based in Stamford, USA helping build successful strategies for US clients.

Justin Figgins, Senior Vice President, Southern Europe and Emerging Markets

Justin is an innovator with an outstanding record of building successful programmes across international borders. Now looking after the Affinion markets across Southern Europe, Turkey, Brazil and South Africa, Justin has grown businesses, propositions, mergers, teams and operations across the globe with indisputable success. Prior to Affinion, Justin held international Managing Director, strategy and development roles at Rightmove, Cendant, Commerzbank and Prudential. Educated in the USA, Justin now lives in London – in between extensive travel between markets to support client business growth.

Thomas Nau, Senior Vice President, Northern Europe

With more than 25 years’ experience in financial services, payments and FMCG, Thomas is an entrepreneurial business leader with a track record of consistent top and bottom line growth, product innovation and traditional and digital channel leverage. Thomas joined the group in 2016 from American Express where he was Vice President and General Manager in Germany. He now heads up the UK, Germany and Nordics markets within the Customer Engagement area.

Michele Conforti, President and Managing Director

Michele is a visionary who is also driven by performance metrics. He joined Affinion in 2007, holding CFO and CEO roles across the international business and is currently overseeing the Customer Engagement Solutions area of Affinion globally. Prior to Affinion, Michele spent more than ten years holding key positions with American Express and DHL International both in Italy and the UK. Michele moved from Italy to the UK in 1999 and now lives in London.

Martin Child, President E-commerce and Retail

With a career steeped in digital marketing at businesses such as Traffic Interactive, Overture and Yahoo! Martin is an expert in the E-commerce world. He joined Webloyalty as International Managing Director in 2006 and now drives all E-commerce revenue enhancement solutions across the Affinion Customer Engagement business. Martin splits his time between Switzerland, London and the global Affinion operations to support client solutions.

Lisa Axel, Senior Vice President and Chief Marketing Officer

Lisa is a strategic change agent with a track record of driving growth for client businesses. Heading the global Product and Marketing function for the Customer Engagement area of Affinion, Lisa brings a wealth of experience of building and leading high performing diverse, global teams. Prior to joining Affinion in 2014, Lisa managed operations and P&Ls of multiple global businesses within American Express, both in New York and London, maintaining consistent top and bottom-line growth. Having grown up and studied in the USA, Lisa now lives in London.

Karen Romagnoli, Senior Vice President North America

An experienced leader in customer engagement and marketing, Karen joined the group in 2005 as Vice President of Partnership Marketing for Webloyalty. She is now responsible for Sales and Account Management across the Customer Engagement area in the USA. Prior to joining Affinion, Karen led the brand and affinity marketing and partnerships programme for Synapse and Kraft Foods. She is based in Stamford, USA helping build successful strategies for US clients.

Justin Figgins, Senior Vice President, Southern Europe and Emerging Markets

Justin is an innovator with an outstanding record of building successful programmes across international borders. Now looking after the Affinion markets across Southern Europe, Turkey, Brazil and South Africa, Justin has grown businesses, propositions, mergers, teams and operations across the globe with indisputable success. Prior to Affinion, Justin held international Managing Director, strategy and development roles at Rightmove, Cendant, Commerzbank and Prudential. Educated in the USA, Justin now lives in London – in between extensive travel between markets to support client business growth.

Thomas Nau, Senior Vice President, Northern Europe

With more than 25 years’ experience in financial services, payments and FMCG, Thomas is an entrepreneurial business leader with a track record of consistent top and bottom line growth, product innovation and traditional and digital channel leverage. Thomas joined the group in 2016 from American Express where he was Vice President and General Manager in Germany. He now heads up the UK, Germany and Nordics markets within the Customer Engagement area.

Michele Conforti, President and Managing Director

Michele is a visionary who is also driven by performance metrics. He joined Affinion in 2007, holding CFO and CEO roles across the international business and is currently overseeing the Customer Engagement Solutions area of Affinion globally. Prior to Affinion, Michele spent more than ten years holding key positions with American Express and DHL International both in Italy and the UK. Michele moved from Italy to the UK in 1999 and now lives in London.

Martin Child, President E-commerce and Retail

With a career steeped in digital marketing at businesses such as Traffic Interactive, Overture and Yahoo! Martin is an expert in the E-commerce world. He joined Webloyalty as International Managing Director in 2006 and now drives all E-commerce revenue enhancement solutions across the Affinion Customer Engagement business. Martin splits his time between Switzerland, London and the global Affinion operations to support client solutions.

Lisa Axel, Senior Vice President and Chief Marketing Officer

Lisa is a strategic change agent with a track record of driving growth for client businesses. Heading the global Product and Marketing function for the Customer Engagement area of Affinion, Lisa brings a wealth of experience of building and leading high performing diverse, global teams. Prior to joining Affinion in 2014, Lisa managed operations and P&Ls of multiple global businesses within American Express, both in New York and London, maintaining consistent top and bottom-line growth. Having grown up and studied in the USA, Lisa now lives in London.

Karen Romagnoli, Senior Vice President North America

An experienced leader in customer engagement and marketing, Karen joined the group in 2005 as Vice President of Partnership Marketing for Webloyalty. She is now responsible for Sales and Account Management across the Customer Engagement area in the USA. Prior to joining Affinion, Karen led the brand and affinity marketing and partnerships programme for Synapse and Kraft Foods. She is based in Stamford, USA helping build successful strategies for US clients.

Justin Figgins, Senior Vice President, Southern Europe and Emerging Markets

Justin is an innovator with an outstanding record of building successful programmes across international borders. Now looking after the Affinion markets across Southern Europe, Turkey, Brazil and South Africa, Justin has grown businesses, propositions, mergers, teams and operations across the globe with indisputable success. Prior to Affinion, Justin held international Managing Director, strategy and development roles at Rightmove, Cendant, Commerzbank and Prudential. Educated in the USA, Justin now lives in London – in between extensive travel between markets to support client business growth.

Thomas Nau, Senior Vice President, Northern Europe

With more than 25 years’ experience in financial services, payments and FMCG, Thomas is an entrepreneurial business leader with a track record of consistent top and bottom line growth, product innovation and traditional and digital channel leverage. Thomas joined the group in 2016 from American Express where he was Vice President and General Manager in Germany. He now heads up the UK, Germany and Nordics markets within the Customer Engagement area.

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