Bob Lyons is an Operations and Technology leader with a 20-year track record of successful revitalization and transformation in high volume, large-scale global service transaction and technology environments across various industries including telecommunications, hi tech, healthcare, financial services, computing and software.
Lyons was named Chief Operating Officer of Affinion Group in February 2014 and has oversight of the company’s Global Operations and Technology. In this role, he is responsible for shaping Affinion’s long-term technology vision and driving innovation across the company during a transformative time.
Previously, Lyons was Executive Vice President, Technology and Operations of Ascend Learning, LCC, a leading provider of technology-based educational, curriculum and assessment solutions for the healthcare industry and other vocational fields. Ascend Learning is majority owned by Providence Equity, a leading private equity firm with significant investments in both higher education and healthcare.
Prior to Ascend, Lyons held executive positions with several companies where he displayed a deep operational understanding and passion for developing new strategies and technologies to improve productivity and efficiency. Of particular note is his extensive experience working with Customer Care operations around the globe to improve customer experiences and strengthen relationships.
Lyons earned his master’s degree in management and technology from Rensselaer Polytechnic Institute in Troy, N.Y., and a bachelors’ degree in business management from Moravian College, Bethlehem, PA.